Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at mirwrs@outlook.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at mirwrs@outlook.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at mirwrs@outlook.com.

Shipping policy

Processing & Dispatch

Every Mirwrz piece is carefully made and prepared before it leaves us.

• Orders are processed within 1–2 business days
• Handmade pieces are crafted within 3–5 business days
• You’ll receive a confirmation email with full tracking once dispatched

We focus on getting it right — not rushing it out.

Estimated Delivery Times

Once shipped, your order is on the way:

• UK: 2–4 business days (1–2 days express available)
• EU: 5–7 business days
• USA & International: 7–10 business days

Reliable delivery, tracked from start to finish.

Shipping Costs

• Calculated at checkout based on location and order size
• Free shipping available on qualifying orders
• Express delivery options available at checkout

No hidden costs from us — what you see is what we charge.

Packaging & Protection

Mirrors aren’t something you risk — so we don’t.

• Secure, protective packaging designed for fragile items
• Eco-conscious materials where possible
• Fully insured shipments for peace of mind

Your order is packed to arrive exactly how it left us.

Customs & Duties (International Orders)

Some international orders may be subject to import duties or taxes depending on your country.

• These charges are set by your local customs authority and are the buyer’s responsibility
• We always declare items accurately to avoid delays
• Prepaid duty (DDP) options may be available in select regions

We keep everything transparent — no surprises from our side.

Tracking & Support

• Full tracking provided on every order
• If you experience any issues, contact us within 48 hours of delivery
• For damaged items, clear photo/video evidence is required

We’ll review it properly and make it right where needed.